IT Technician Eskilstuna

Are you ready for a bigger challenge?

The IT department's main task is to provide IT services to the entire Police Authority. The IT department is a crucial part of crime prevention and law enforcement work, and IT is one of the most important tools for streamlining the police and increasing the quality of police work. The IT department develops and modernizes the police's IT, and the authority heavily invests in strengthening the department with new specialist expertise and the latest technology for the benefit of citizens and to streamline administration for employees in police operations.

Delivery and Support delivers, maintains, coordinates, and manages the IT equipment used by the authority's employees in their work. Delivery and Support provides and offers on-site support for all IT used by core operations.

We need to strengthen our positive and engaged team with a technician who wants to work with second-line support and installations of technology in various assignments.

Job Description

As an IT technician, you will have an exciting daily work life, working closely with operations in an interesting work environment. You focus on solutions based on police work and the needs of the operations.

Your main duties include:

• Providing IT support in second-line to our end-users
• Working with installations during renovations
• Delivery and installation of new technology in various areas
• Administration of existing equipment

Working as an IT technician within Delivery and Support means being part of a strong team where collaboration and community are the focus. Primarily, we meet our users in physical meetings and provide on-site support. The placement is in Eskilstuna, but travel will occur within the nearby work area. On-call duty is included in the position.

Qualifications

This is an opportunity for you who have:

• IT-focused upper secondary or post-secondary education, or work experience deemed equivalent by the employer.
• Several years of current experience as a Second-line IT technician, support technician, on-site technician, or in another equivalent role, where you have independently handled cases and delivered qualified IT support.
• Good knowledge regarding PCs, printers, peripherals, and network communication equipment.
• Experience working with case management systems, with accompanying documentation deemed relevant by the employer.
• Very good knowledge of Swedish, both spoken and written
• Good knowledge of English
• Class B driver's license with experience driving a car (manual)
• The employment requires Swedish citizenship.

It is advantageous if you also have:

• Knowledge within Cisco, such as CCNA certification.
• Experience independently planning and coordinating assignments or projects.
• Experience working with mobile phone administration in larger organizations deemed relevant by the employer.
• Experience working with telephone exchange systems.
• Experience working with audio/video systems.
• Experience working administratively with server configuration, policy management, and/or AD.
• Experience setting up new workplaces and new establishments.

Personal Qualities

Personal qualities are as important as technical competence for a group's development and dynamics. We see that you who apply have a positive attitude towards people and work, are engaged and reliable. You have organizational skills and a structured and efficient work approach. You enjoy learning new things and are willing to share what you know with others. You like solving problems, are flexible, and see opportunities. You have good collaboration skills, are responsible, thorough, and see the big picture. You can work independently and take your own initiatives, and providing good service is a given for you.

We will place great emphasis on personal qualities.

Contact Persons

If you have questions about the assignment, you are welcome to contact the responsible recruiting manager

If you have questions about the recruitment process? Welcome to contact the HR consultant, Maryam Åhlander

Union Representatives

Police Union, Sofia Ask

Saco-S, reachable via email

SEKO Police, Zahar Agus

ST, reachable via email

Additional Information

Employment type: Permanent

Employment designation: Case Officer

Work location: Eskilstuna

Working hours: Daytime with flexibility

Start date: As agreed

Function: IT Technician

Apply by attaching your CV (we do not want a cover letter) and answering the selection questions in your application email. The questions are based on the requirement profile for this recruitment, and your responses form the basis for the selection in the process. It is therefore important that you answer clearly and thoroughly to the questions and do not refer to other documents such as CV.

Answering the questions is a prerequisite for your application to be considered complete.

Answer the following selection questions as part of your application. You can choose to answer the questions directly in the email or attach your response in a separate document.

1. Do you have IT-focused upper secondary or post-secondary education, or work experience deemed equivalent by the employer? YES / NO. If YES, specify education or justify equivalent work experience.

2. Do you have several years of current experience working as a Second-line IT technician, support technician, on-site technician, or in another equivalent role, where you have independently handled cases and delivered qualified IT support? YES / NO. If YES, specify role, employer, and time period, and describe your work experience, including the type of cases you have worked with and their technical level and complexity.

3. Do you have good knowledge regarding PCs, printers, peripherals, and network communication equipment? YES / NO. If YES, describe your knowledge

4. Do you have experience working with case management systems and accompanying documentation? YES / NO. If YES, specify case management system and describe how you have worked with documentation.

5. Do you have very good knowledge of Swedish, both spoken and written? Only YES / NO

6. Do you have good knowledge of English? Only YES / NO

7. Do you have a Class B driver's license for manual transmission with experience driving a car? YES / NO

8. Do you have Swedish citizenship? YES / NO

9. Do you have knowledge within Cisco, such as CCNA certification? YES / NO. If YES, describe your knowledge.

10. Do you have experience independently planning and coordinating assignments or projects? YES / NO. If YES, describe in what way.

11. Do you have experience working with mobile phone administration in larger organizations? YES / NO. If YES, describe how you have worked with mobile phone administration and which organization.

12. Do you have experience working with telephone exchange systems? YES / NO. If YES, describe your experience.

13. Do you have experience working with audio/video systems? YES / NO. If YES, describe your experience.

14. Do you have experience working administratively with server configuration, policy management, and/or AD? YES / NO. If YES, clarify which parts you have worked with.

15. Do you have experience setting up new workplaces and new establishments? YES / NO. If YES, describe your experience.

Please note that requirements and any additional qualifications must be met at the time of application.

The information you provide in connection with your application may be used to contact you, obtain information and call-ups, and any employment documents.

Welcome with your application in the form of CV and answers to the selection questions via email by April 28, 2026. Applications for this position will only be accepted via the email address specified in the ad. Mark your application with reference number A225.671/2026 in the email subject line.